Extra charges schedule.
The price you see in your quote is the all-in price for standard delivery. These are the specific circumstances where additional fees apply — every fee defined upfront, no surprises.
1. Delivery and logistics
Time-restricted delivery / collection
Applies when a specific narrow time window is required for delivery or collection, or when your venue has restricted access hours (e.g. council parks, schools, function venues). Prevents our logistics team from scheduling the route efficiently.
$150.00 per restricted delivery or collection inside 9:00 am to 5:00 pm, or $195.00 outside those hours, where the required window is under two hours. Delivery and collection are charged separately.
Before / after hours
Applies when delivery, installation or pack-down is required outside standard operating hours.
Standard hours: 9:00 AM to 5:00 PM, Monday to Sunday.
$195.00 / hour — outside standard hours, each side of the booking window.
Distance fee
Applies when equipment must be manually transported to a setup location that is not immediately adjacent to where our delivery vehicle can park. For "Supply Only" items, delivery is strictly to the front door, garage or loading dock.
Stairs / lift labour
Applies when equipment must be transported to an upper level via stairs or an elevator, requiring additional time and multiple trips by our staff.
No direct vehicle access (DVA)
Applies when heavy equipment (such as large marquees, outdoor dance floors or large water slides) requires direct vehicle access to the setup point but such access is unavailable, necessitating manual haulage.
Recollection / redelivery
Applies when a scheduled delivery or collection cannot take place at the nominated time (e.g. no one is present to grant access, or the site is unprepared). This fee is charged on a per-hour, per-person basis if the return trip cannot be incorporated into an existing delivery route.
Additional labour
Applies when extra staff time is required on-site beyond standard installation.
$95.00 / hour — Monday to Friday, 9am to 5pm
$125.00 / hour — Saturday, 9am to 5pm
$150.00 / hour — Sunday, 9am to 5pm
$195.00 / hour — outside those hours
Supervised hire
Supervisor / operator on-site for the duration of your event. Minimum 4 hours per person.
$95.00 / hour — Monday to Friday, 9am to 5pm
$125.00 / hour — Saturday, 9am to 5pm
$150.00 / hour — Sunday, 9am to 5pm
$195.00 / hour — outside those hours
4-hour minimum per supervisor.
2. Booking and cancellation
Last-minute booking surcharge
A 25% surcharge applies to equipment booked within 48 hours of the event. This covers the expedited logistics, administration and labour required to fulfil short-notice requests.
Postponement
If you postpone 7 or more days before the event, no postponement fee applies and a gift card is issued for the full value of payments made, valid for 36 months.
If you postpone less than 7 days before the event, a $250 postponement fee applies. If less than 48 hours' notice is given after a truck has been loaded or moved, a further $250 fee applies. Additional labour may apply to larger bookings at $95.00 per hour.
Cancellation
7 or more days before the event: the $250 non-refundable deposit is forfeited and you may choose a refund or credit for any remaining paid balance.
Less than 7 days before the event: all funds paid are forfeited.
On the day or at commencement of the event: all funds paid are forfeited and any unpaid balance becomes immediately payable.
3. Equipment condition and late return
Cleaning fee
Equipment must be returned in a clean condition. If equipment is returned unacceptably dirty (e.g. covered in mud, face paint or food debris), a minimum cleaning fee of $150.00 applies. Severe soiling may incur higher charges based on the labour required to restore the item.
Damage and repair
The Hirer is responsible for all loss or damage beyond fair wear and tear. If equipment is damaged, the Hirer is charged the cost of repairs. If equipment is lost, stolen or damaged beyond repair, the Hirer is liable for the full replacement cost.
Late return (dry hire / customer collection only)
For dry hire or customer-collected items, equipment must be returned by 3:30 PM on the final day of the hire period. Late returns incur additional costs calculated based on the losses incurred (additional hire fees, rescheduling costs and impact on subsequent bookings).
4. Administrative fees
Overdue payment interest
Invoices not paid by the due date accrue interest daily at 5% per annum above the 180-day bank accepted bill rate.
Debt recovery costs
The Hirer is liable for all costs incurred in recovering overdue payments, including legal fees, collection agency fees and administrative expenses.
