Rained out? We'll work with you.

The rules

• Wind: at 30 km/h, use must cease, users must evacuate and conditions must be monitored. At 35 km/h, equipment must be deflated and packed down.
• Heavy rain — castle is not used (slippery, electrical risk).
• Light rain — most castles can still be used; we make the call on the day.
• Storms or warnings — we follow Bureau of Meteorology guidance.

What we do

1. Day before: We monitor BOM. If forecast looks bad, we contact you to discuss options.
2. Morning of: Final go/no-go call by 8am. We text you either way.
3. If we can't deliver: We'll contact you to discuss the postponement or cancellation policy that applies to your booking.
4. If we deliver and weather turns: We come back and pick up early, with no additional collection fee. If weather prevents use after delivery, no refund or gift card will be issued.

Reschedule & postponement

If you postpone 7 or more days before your event, no postponement fee applies. We issue a gift card for the full value of payments made, valid for 36 months.

If you postpone less than 7 days before your event, a $250 postponement fee applies. If less than 48 hours' notice is given after a truck has been loaded or moved, a further $250 fee applies. We may waive the postponement fee at our discretion.

Cancellation policy

If you cancel rather than reschedule:

• 7 or more days before the event: the $250 non-refundable deposit is forfeited and you may choose a refund or credit for any remaining paid balance.
• Less than 7 days before the event: all funds paid are forfeited.
• On the day or at commencement of the event: all funds paid are forfeited and any unpaid balance becomes immediately payable.

For genuine acts of God, natural disasters or government-imposed shutdowns, we reserve the right to waive cancellation fees at our discretion.